FAQ

YOU CAN BOOK YOUR CLEANING ONLINE,
EASY AS 1, 2, 3!

Skilled Maids is a local recognized leader in residential home and office cleaning services. We have been in business for more than 10 years providing quality and reliable cleaning services to Maryland, Virginia and DC areas. All of our maids are bonded, insured, background checked, uniformed and undergo drug testing company wide.

No way. We want you to keep us because you love us! The only thing we ask is, if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. A cancellation without enough notice to reschedule another appointment directly affects the team’s income.

Not at all, that is entirely up to you. The majority of our cleaning occurs Monday through Friday, 8 a.m. To 2 p.m., most of our customers are not home. many of our customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. We are not responsible for any charges whenever an alarm goes off. We protect your keys by locking them away in a locked key storage device which only the manager has access to. The key is issued to the team leader on the day of your cleaning. The team leader returns the key at the end of the day. All keys are coded and cannot be traced to you, your home, or information in your account. Should you choose not to provide Skilled Maids with a key and are also not home when our girls arrive, a cancellation fee may apply. In the unlikely event your key is lost, we’re even insured for key replacement and re-keying your locks.

We love pets! As long as your pet is comfortable with us, he/she is free to roam. We want to ensure the safety of both your pets and our staff. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.

Please let us know 24 business hours before your scheduled clean. It will help us plan the day in case your special request requires us to be in your home longer and also to make sure we bring any necessary supplies, we may be prepared. You can either call, email or even text us. If there are specific areas you wish us to avoid and not clean, please contact the office in advance and we are happy to comply. Please note, however, we do not clean items such as computers, areas containing bodily fluids or excretions, or litter boxes.

We offer a wide variety of additional home services and special projects that can be tailored to your exact needs. See our website www.skilledmaids.com or email us at skilledmaids@gmail.com for details, or call our office at 301-460-1529.

For all clients, we require a credit card be on file. Payment is due at the time of cleaning service. You can pay by cash or check. Please leave it for pick-up the day of cleaning. (fees will be incurred for late payments and returned checks.) If payment is not given at the time of service, skilled maids reserves the right to not service your home and an extra charge may be assessed for the trip. We accept all credit cards. You can pay through PayPal as well. To avoid late fees (non-payment fee of $15.00, late payment fee of $35.00, or returned check fee of $50.00)

We do our best to keep the same team of two assigned to your home each visit, barring special circumstances, vacations, and/or time off requested by our staff. Occasionally a member of your team may be sick, in which case we would send a substitute. Since our teams are grouped of 2 or more, it should not affect your clean. At least one of your regular team members is sure to go to your home. We ask you to be understanding.

We work in teams of two. Two-person teams prove to be the most efficient because each employee can concentrate on a specific task while in your home. Depending of the day schedule, we may add an additional person to our team to meet the customers demand. You are paying per labor - hour, the hourly rate is “per person – per hour”

Team members are fully trained and ready to clean your home. Training continues as we learn about new products/methods and to reinforce prior training. Each team includes a team leader who verifies that cleaning tasks are correctly completed.

As an ARCSI member we bring you the confidence of dealing with a dedicated professional that is committed to providing a valuable service based on strong business ethics and high service standards.

We bring our own products and vacuum cleaners. All you need to provide is trash bags and we require water and electricity. If you have certain products you prefer we use; we will be happy to use them. We just ask you set them out on the kitchen counter for us. Please note that we are not liable for any damage caused by your choice of cleaners. For sanitary and hygienic purposes, it is preferable that clients utilize their own vacuum, microfiber mops, etc. However, if it is necessary, we can also bring those items for cleanings.

We use branded a professional product line, that is approved from suppliers you know and trust: proctor & gamble (P&G).

While we always take great care while cleaning your home, accidents do happen. Our teams are trained to report all damage to the office immediately, and we will contact you to discuss repairs, replacement, or reimbursement. We are insured and a copy of our insurance policy is available upon your request. Our staff is trained to work thoroughly and carefully but accidents can happen on even the best cleaning teams. Therefore, we encourage you to put away any valuables or heirlooms to avoid mishaps. Items that are typically excluded from coverage include but not limited to; cash, jewelry, art, antiques, and electronics. If you have any irreplaceable collectable or expensive objects, we ask that those items be properly secured or put away in order to avoid accidents, or loss of those items.

Skilled maids back all its work with a 100% satisfaction guarantee. If you are not satisfied with any area we have cleaned, just contact us within 24 business hours and we will come back and re-clean the area at no additional charge.

Of course, we offer gift certificates in any dollar amount, plus several pampering gift packages to choose from! If you are interested in purchasing a gift certificate please contact us today or buy through our website! We accept credit cards to make the purchase quick and easy.

Please contact us and let us know 24 business hours before your scheduled clean without penalty, remember that we have a 24 business hours’ cancellation policy and fee may apply. If we don’t receive 24 business hours’ notice (m-f, 7am-5pm). And/or can’t access your home the day of your scheduled cleaning… 50% percent of your regular cleaning rate will be assessed. However, when the system generates these dates, they become your regular schedule. If you ask for a reschedule of a specific date, nothing will change to your regular dates set up when they were generated. This means that if you reschedule for a week later from your regular date, the following appointment date will stay the same. If you request a total change of schedule based on the last appointment, we cannot guarantee the same crew. We can reschedule or proceed with your next scheduled service. There will be an additional charge if we proceed with you next scheduled clean as our cleaning crew may be in your home longer than usual. Frequent cancellations may result in a cancellation fee, a price increase and loss of your scheduled timeslot or preferred cleaning team. If you are set up for weekly, biweekly, or monthly cleaning and you skip a cleaning, the next time we go clean your rate will change. This means that our weekly customers that skip a cleaning will have to pay the biweekly rate. The biweekly customers that skip a cleaning will pay the monthly rate and for our monthly customers that skip a cleaning we will have an additional charge of $20 if the cleaning is done on the 6th week after the schedule date. This does not mean your schedule date will change. After cancellation, your schedule will go back to normal and your rate too. You may cancel or reschedule. However, please keep in mind that we reserve time in our day to accommodate your cleaning. Therefore, we request a 24-hours’ notice to cancel your appointment without penalty. There is no charge for cancellation made with a 24-hour notice on business days. However, we charge a 50% of the amount of the cleaning for cancellation made with less than 24 hours’ notice. The lockout fee is 50% of the amount of the cleaning if the cleaning team arrives and you forgot to leave the key. Since this is not our fault and the cleaning crew can't enter the house, this will be considered a last-minute cancellation.

To make our services more efficient, we ask that you pick up clothing, toys and other household items prior to our visit, so we can concentrate on the actual cleaning. If you need help pick-up, we are happy to help. We will pick up toys, laundry, dishes, just no poo please. However, we will need extra time to finish the job and we need to charge for it.

Communication is a very important factor in all relationships, even business. We are flexible and work with you to meet your housecleaning needs. Establishing this open communication ensures your satisfaction as a long-term customer.

We are proud to say that 80% of our customers are through referrals, you can brag to your friends and family or by "liking" us and write a review on Facebook. We are also on yelp and google. Our team of cleaners thrive on high scores and reviews on public websites like yelp, Facebook and google. Your review is truly appreciated.

Team members are fully trained and ready to clean your home. Each team includes a team leader who verifies that cleaning tasks are correctly completed. And each employee takes pride in their work, receiving regularly updated training and supervision to ensure quality cleaning service.

A material safety data sheet is a form that includes all information related to cleaning products and supplies relating to chemical makeup, safety, chemical reactivity. We are required by osha to have MSDS information for all products used in our services. Each team leader carries an MSDS binder to all job sites, you can be assured that safety is one of our upmost priorities.

We will contact all the clients to reschedule for a more convenient time when your regularly scheduled cleanings fall on a holiday. Visit our estimates page to receive a free estimate on your cleaning or contact us for more information

We are quite flexible around holidays and vacation times. We take off on Memorial Day, Labor Day, 4th of July, thanksgiving, Christmas and new year. We are willing to accommodate your family’s vacation times and special events.

Yes. And we will change the sheets if clean ones are left on the bed. Fee may apply.

We will provide a two-hour estimated arrival window, in an effort to keep our arrival times convenient for you and your family. We can’t guarantee what time the team will arrive because sometimes the other home need more time and it gets the attention it deserves. Conditions of the weather, roads and traffic. If you require an appointment at a specific time we will need to schedule it for first thing in the morning. Some houses take longer than others and we don't want a team to leave a house before it is completed in order to keep an appointment with another customer. Our first appointment of the day is at 8:00am and our last appointment is no later than 3pm. We want our cleaning ladies to get back to their families by 5 and 6pm. For first time deep cleaning, we need to allow extra time for the cleaning.

The amount of time depends on the size and needs of your home. We offer a free consultation in your home and provides an estimate for deep cleaning and regular service.

Our employees are very important to us, and we spend valuable resources to train and maintain their employment with us. A $2,500.00 fee will be charged to any client who hires any staff member of skilled maids cleaning service while they are employed with our company. Our staff members also sign a non-compete clause that extends the assessment to 1 year following the staff last day of employment with skilled maids.

Tipping is not necessary, but with many service professionals, tipping is greatly appreciated and a nice way to show gratitude for a job well done. If you elect to tip your maids for each cleaning then you can pick any amount per cleaner or 10% to 30% of your total charge is appropriate, and it should be split between all cleaners. Even if you opt not to tip each time, you may want to include a tip in your check, during the holiday season. In either case, the tip is more of a thank you bonus

It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while. Our services can be arranged on a weekly, bi-weekly or monthly basis. Note we do not provide service on major holidays.

When hiring a cleaning person / company you are inviting someone into your home which is one of the biggest investments that you will ever make. You are inviting someone into the lives of you and your family. Often these people are working in the home with your family members present. We recommend that you hire only persons or companies that have taken the time to consider you and your needs and offered to have a hand in protecting you in case of accident or loss. Anyone can gather some cleansers and a vacuum and call themselves a cleaner…. However only a professional will be able to provide you with proof of their bond, and insurance. Also, we recommend that you work only with those cleaners who take the time to learn and study the proper cleaning techniques for today’s modern surfaces as so many of them can be damaged by improper cleaning.

Persons & companies who work “under the table” do so without thought of long term and lasting repercussions to either themselves or their customers. They charge less because they are not paying into the system (taxes, medical, workman’s comp, insurance, social security, etc.) when something goes wrong these workers will often disappear without a trace. However, you can be assured that many will be amongst the first to collect aid from our tax dollars. Worse yet are those who charge the same as reliable companies yet still do not pay for the insurances and taxes required of legitimate businesses. You the customer have a responsibility in making sure that you check to see if those who offer to work for you are legitimate. Please keep our economy strong while protecting your home and family, please work with professionals!

We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to contact us to relay any notes or requests. We will add this information to the work orders for the team. All our teams are in touch with the office via cell phone throughout the work day. We can easily call a team to relay a message for you even while they are working in your home. Just let us know. depends on the size and needs of your home. We offer a free consultation in your home and provides an estimate for deep cleaning and regular service.

For personal safety reasons, team members are required to wear shoes at all times when cleaning. We will not remove our shoes for cleaning. We are sorry but for liability for the customer and the company, all team members have to wear tennis shoes when cleaning your house. If you want shoes covered, please let us know in advance to update in your profile for your crew. We provide as well.

We do not provide laundry or dish washing service at this time.

I have never had maid service before. How does it work?

Excited to Work With Us? We Are Ready to Start